NASS Terms and Conditions

This document sets forth the Terms and Conditions governing your access to and use of the services provided by NASS Electronic Payment and Financial Technologies Co. Ltd. (“NASS”, “we”, “our”, or “us”). These Terms constitute a legally binding agreement between you and NASS and apply to all users of our services, including both individuals and businesses.

Our services include, but are not limited to:

• NassWallet – a digital wallet platform that allows users to send, receive, and store funds electronically.

• NassPay Visa Card – a prepaid card linked to the NassWallet, enabling secure purchases and ATM withdrawals both locally and internationally.

• NASS ONE – a payment terminal used by businesses to process transactions and accept payments from customers

By registering for, accessing, or using any NASS services, you agree to be bound by these Terms and Conditions, along with any additional guidelines, policies, or amendments communicated to you from time to time. If you do not understand or do not agree with any part of this agreement, please contact our customer service specialists at: 6662

NASS Electronic Payment and Financial Technologies Co. Ltd. is a licensed financial institution, authorized by the Central Bank of Iraq under applicable laws and regulations to operate as a provider of electronic payment solutions and financial technology services. We are committed to protecting your rights and providing a reliable, user-focused experience.

Service: Mobile payment and prepaid card services provided by NASS.

Electronic Wallet: A virtual account allowing electronic transactions via mobile or web.

Electronic Money: Digitally stored monetary value used for transactions.

POS (Point of Sale): A payment terminal used by businesses to process transactions.

SPOS (Soft Point of Sale): A technology that allows merchants to use their own smartphones or tablets to accept contactless payments.

Payment Gateway: A technology platform that acts as an intermediary in electronic financial transactions

Pay-by-Link: a payment method where a business sends a secure link for the customer to complete a transaction online.

Customer: The natural or legal person using NASS services.

MPIN: A personal identification number for secure access.

Confidential Data: All login credentials and wallet-related data.

OTP: One-time password for secure transactions.

CBI: Central Bank of Iraq, regulatory body overseeing NASS.

Customers can use their accounts to transfer funds, make payments, withdraw cash, and manage wallet and card services. Services include salary disbursements, mobile top-ups, and bill payments.

To open an account, customers must provide valid identification and consent to NASS verifying this information with authorized bodies. Failure to comply with these verification requirements may result in account suspension.

When you register for or use any of our services, we may collect and store the following information:

• Full Name or Username

• Mobile Phone Number

• Date of Birth or Age

• Password or MPIN

• Passport or National ID

• Information Card

• Live picture

This information is collected directly from you during account registration or while using NASS services. Providing accurate and up-to-date information is mandatory to access our services.

We use the information we collect for the following purposes:

• To verify your identity and comply with regulatory requirements

• To provide and maintain our services (e.g., payments, wallet management, card issuance)

• To improve and personalize your user experience

• To process transactions and notify you of account activity

• To respond to inquiries and provide customer support

• To prevent fraudulent activity and enhance security

You can opt out of promotional messages at any time via your account settings or by contacting our support team.

NASS services are not directed toward individuals under the age of 13. We do not knowingly collect or process personally identifiable information from anyone under 13 years of age. If you are a parent or legal guardian and believe that your child has provided us with personal data without your consent, please contact us immediately. Upon discovery, we will promptly delete such information from our systems unless verified parental consent has been obtained in accordance with applicable laws.

For individuals between the ages of 13 and 17, NASS applies specific account limitations and policies. These include restricted transaction limits, limited access to certain features or services, and enhanced monitoring requirements. The terms, conditions, and functionalities of our services for users in this age range different from those applicable to adults, and parental or guardian oversight may be required. We reserve the right to adjust these limitations in compliance with regulatory guidelines and internal risk assessments.

The NASS Visa card is a prepaid payment card that can be used internationally at any location where Visa is accepted, including point-of-sale (POS) terminals, online platforms, and ATMs.

All transactions made using the card must be explicitly authorized by the registered cardholder. You are solely responsible for any activity conducted through your card, and you must take all necessary precautions to prevent unauthorized use, including safeguarding your card details and PIN.

Cardholders are required to regularly monitor their account and card balances to ensure sufficient funds are available prior to making purchases or withdrawals. NASS is not liable for any declined transactions due to insufficient balance or for any charges incurred as a result of negative or unauthorized activity.

Failure to adhere to these terms may result in the temporary suspension or permanent revocation of card privileges.

Customers agree to pay all applicable fees including but not limited to card issuance, withdrawals, transfers, foreign exchange, and inactive account management fees. NASS may update fees and will notify customers via app or SMS.

Customers are solely responsible for maintaining the confidentiality and security of their login credentials, including usernames, passwords, and any other authentication methods associated with their NASS account. You must take all necessary precautions to prevent unauthorized access to your account and ensure that your credentials are not disclosed to any third party.

You are required to immediately notify NASS of any actual or suspected unauthorized use of your account, suspicious activity, or breach of security. NASS services must be used strictly for lawful, personal, and non-commercial purposes, unless explicitly authorized in writing by NASS. Any form of misuse, including fraudulent transactions, identity theft, or the use of services for illegal or prohibited activities, is strictly forbidden.

Unauthorized use, deliberate misuse, or the sharing of account access with others may result in the temporary suspension, permanent deactivation, or termination of your account, as well as potential legal consequences.

All disputes will be resolved in accordance with Iraqi law, Visa, Mastercard and CBI regulations. Customers may close accounts at any time after clearing balances. NASS reserves the right to close accounts for legal or regulatory violations.

NASS may update these terms to comply with legal, regulatory, or operational requirements. Updated terms will be available via the NASS applications and websites. Additionally, NASS may send promotional content, product updates, or special offers via email, SMS, or in-app notifications. You may opt out of receiving promotional messages at any time through your account settings or by contacting our support team.

NASS will communicate important updates via app notifications, email, and SMS. Customers should regularly check these channels. For assistance, contact support via the app or at email: [email protected]

Contact Number: 6662