Terms & Conditions

This document outlines the terms and conditions concerning your NassPay issued by NassWallet personal account and card (referred to as “your account/your card”) and its related services. Additionally, important information regarding other essential aspects is provided.

Visa card is issued by NassWallet a licensed card issuer authorization from the Central Bank of Iraq (CBI)and Visa International as principal member. We are committed to adhering to all applicable local and international rules and regulations governing the financial services. In the event that changes are made to these terms and conditions to align with updated legal requirements, you agree to accept and comply with such changes.

This legal document is limited between NassPay/We/Us and You/ Cardholder/User by using the NassPay application and card, you agree to the terms and conditions. It is important to note that the NassPay application and card are intended for personal use only and therefore should not be shared with friends or family members. NassPay Application should only be downloaded through Apple Store, Huawei AppGallery, and Google Play Store. By accessing and using NassPay services, you agree to abide by these terms. If you'd like more information, you might find it beneficial to read our FAQs but these FAQs don't form parts of our agreement with you.

NassPay Application is mainly used to view your card transactions. Once you have money in your account, you will have access to our services. This includes the ability to:

• Transfer funds to and receive funds from NassPay.
• Order virtual and physical NassPay cards.
• Make payments and withdraw cash using your NassPay Card.
• View and manage your account information.

The Visa card issued by NassPay can be used for authorized transaction at merchants and retailers that accept Visa globally. The card is subjected to certain limitation and restriction that is set by Central Bank of Iraq (CBI).

To be eligible to use this service, you must certify that you are 18 years of age or older. This service is strictly prohibited for individuals under the age of 18.

As part of our commitment to maintaining a secure and trustworthy platform, when starting the process of opening an account, either through NassPay application or with our representatives, we may request and disclose specific information to relevant authorities for the purpose of verifying and confirming your identity. This information includes your name, phone number, ID card details, source of income, residency card, and email address. By signing this agreement, you authorize us to share this information with third parties, aiming to enhance the value of our services.

In compliance with the rules set forth by the Central Bank of Iraq (CBI), there may be instances where additional mandatory documents are required to meet regulatory standards. Should such requirements arise, we will provide you with a specific timeframe to submit these documents. Your cooperation during this process is crucial for us to maintain compliance and ensure the ongoing security of our services.

It is important to note that failure to provide the required information within the specified timeframe, especially in response to new requirements, may lead to the suspension or termination of your account. We appreciate your understanding and prompt cooperation in meeting any additional requirements. Rest assured, we handle your information with the utmost confidentiality in accordance with applicable laws and regulations. By agreeing to this, you acknowledge and consent to the terms outlined above.

You need to have enough funds in your account in order to make payments with your NassPay Pre-Paid Visa card.

Your NassPay account works as your single payment account. Money in different cards is part of your account but they do not contribute to your main available balance. This means we’ll reject a payment if you don’t have enough money in your main available balance, even if you have money in different cards, and vice versa.

Some payments that would take your card available balance below zero may still go through, including offline payments. If that happens, we’ll let you know the amount you need to repay before the end of the day. If you fail to pay the minus balance, we’ll charge an account management fee at the rate of 10% per day. If you have any questions about how to make a repayment, please contact us. Additionally, please be aware that if your card remains unused for a continuous period of 30 days, an account management fee of $0.25/500 IQD will be charged for each day of inactivity. This fee is applicable to ensure the proper maintenance and security of your account.

• We’re protecting you from fraud
• We’re not legally allowed to make the transfer or authorize the payment
• They go over your payment limits (this might change over time).

If we block a payment, we will notify you as soon as possible using one of our usual channels.

Payments usually go through instantly, but some merchants can take longer to collect your payment.

• Enter your PIN at POS terminal
• Tap your card on NFC device
• Prove it’s you with facial recognition, or by entering your Passcode

• Your 16-digit card number, expiry date and 3-digit CVC
• Your billing address
• Ways you consent to making the payment this may include entering the OTP (One-Time Password) received via email or phone number you have provided during onboarding process. We understand only you have access to these communication channels as per signing this agreement
• Confirm on the merchant’s website
• Consent over the phone

As an account user and cardholder, by agreeing to these terms and conditions, you are agreeing to the payment of applicable fees and charges, which may include, but are not limited to:

• Foreign transaction fees
• Exchange fees
• Transaction fees
• ATM Cash withdrawal fees
• Money transfer fee
• Card creation fee
• Account Management fee
• Dispute Resolution fee
• Cash deposit fee

As an account user and cardholder, you have certain rights and responsibilities, including:

• Safeguarding your card against loss, theft, or unauthorized use.
• Promptly reporting any unauthorized transactions or lost/stolen cards.
• It is your responsibility to safeguard your card and account details to prevent unauthorized access. Do not share your account information, PIN, or Passcodes with anyone.
• Reviewing and verifying your transactions.
• Not sharing your account and cards for use with any other individual
• If you lose your card or see transactions in the app that look wrong, you must freeze your card and tell us as soon as possible. If you don’t let us know within 48 hours from the date the money leaves your account you might not be able to get the money back.

Any disputes or claims arising from the use of your NassPay Visa card will be resolved in accordance with the dispute resolution mechanisms outlined in these Terms and Visa global rules and regulations. For assistance, contact our Customer Support team on 6662 or +964 750 900 0900

Our primary communication channels include the NassPay Customer support email [email protected], or our Customer Support team may contact you from +964 750 900 0900. Please regularly check your email, text messages, and phone calls for important information.

This is how we will provide account information and tell you about any fraud, or suspected fraud, relating to your account and card. It is also how we will tell you if there is a security threat to your account and card. Make sure you regularly check your email for this information. To help keep your account safe, download the latest software for your mobile device and the latest version of the NassPay application as soon as they are available. We may also communicate with you by text message or phone call, so you should regularly check your text messages and phone calls. We will usually communicate with you in Kurdish, Arabic and English. We advise choosing your preferred communication language during onboarding and update it from your profile in the application when needed.

Upon closure of your account, any remaining funds will be held to cover approved payments or transfer made before the account closure. You'll also still owe us any money that you owed us while your account was open. If you do not have any owned funds, we will transfer the full amount back to you within 30 days.

Since you’re only allowed to use your account or card for personal use, we’re not responsible to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. This applies to you using your account for personal use, as well as if you wrongly use it for commercial or business purposes.

Refunds will typically be processed in situations such as:

• We should’ve applied strong customer authentication but we didn’t, unless you acted fraudulently
• Someone makes a payment without your permission, unless it is family member or a friend you provided your card details to.

Examples of when you won’t be able to claim back money you’ve lost may include if:

• You purposefully didn’t keep your phone, card (including virtual card), PIN or other security details safe, you were very negligent in not keeping them safe, you gave them to someone else, or your account is overdrawn.
• you acted fraudulently.

We’re not responsible for any loss or damage (direct or indirect) caused by something beyond our reasonable control. We’re also not responsible for any loss or damage (direct and indirect) if something was unavoidable despite us using reasonable care and skill to avoid it.

This may include but not limited to:

• Actions or decisions taken to comply with legal or regulatory requirements.
• Hardware breakdowns
• Delays or failures caused by third party industrial action.
• Problems with a third-party system or network (including power outages).
• Data-processing failures.

Moreover, you won’t be able to claim back money you lost if your losses resulted from circumstances that we couldn’t or shouldn’t have been expected to know about. We are not responsibility for any financial losses encountered due to currency exchange, and we are not liable for payments made to an incorrect account.

Once this agreement has started it won’t end until you or we end it. You can cancel your account when your documents are verified, or close it at any other time. If you’d like to, please get in touch with us. Once we’ve closed your account, your card won’t work and you won’t be able to access your account.

We can close your account by giving you at least two days’ notice. We may close your account immediately or stop you using your card and/or app if we believe you’ve:

• Broken the law (or attempted to break the law) or the terms of this agreement
• Put us in a position where we might break the law or are at risk of action from a regulator, law enforcement agency or government body
• Given us false information
• Given a third-party control of your account, phone, card or PIN (unless you’ve formally agreed this with us or are legally allowed to).

Once you have provided consent for the withdrawal of a fee or amount from your account or card, it cannot be withdrawn.

This agreement will always be available in the application and on our website.

We reserve the right to make changes to charges, exchange rates, or the terms of this agreement. Changes may be made due to factors such as:

• Law, regulation, industry codes or Financial Regulator, court or regulator decisions
• the way we run our business.
• The cost of providing your account and running our business, for example a change in our cost of funding, technology (including our systems) and service costs.
• The way we need to charge for our products or services, for example if we change our prices to make our business more sustainable or profitable.
• The banking or financial services system.
• We can make favorable changes to these terms and charges for any reason.
• We can also make fair changes for any other balanced and valid reason that impacts us or your account.

If we make changes that are clearly in your favor, we will tell you once we’ve made them. Otherwise, we will give you as soon notice as possible and tell you our reasons in the most secure way, using one of our usual channels.

We reserve the right to transfer any of our rights or obligations under these terms and conditions to another company within our group or to a third-party, ensuring the continued provision of value-added services and offers.

Your acknowledgment of these terms and conditions signifies your agreement with and acceptance of the stated conditions

Email us at [email protected]

Phone us on +964 750 900 0900