Customer Service Representative

• Maintaining a positive and professional attitude toward customers at all times.

• Having full knowledge about products and services.

• Ensuring that customers are satisfied with the products and services provided

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

• Implementation of promotion criteria as planned.

• Maintaining the protection of marketing equipment.

• Performing any other work that is requested by the company.

• Processing orders, forms, KYC and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Bachelor’s Degree in related field.

• Minimum 2-year experience in working in customer service.

• A highly organized, flexible personality with great attention to detail.

• Native Kurdish, excellent in Arabic and English.

• Ability to stay calm when customers are stressed or upset.

Apply by Sending your CV to jobs@nass.iq