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For its global reach, convenience, reliability, and accessibility. Western Union offers a wide network, various transfer options, speed, and a trusted reputation in the money transfer industry.

Western Union is considered safe and reliable due to its long-standing reputation, security measures, regulatory compliance.

Western Union operates in 200 countries and territories around the world.

Integrating Western Union into NassWallet offers users a wider range of remittance options, access to a global network for international transfers, convenient management of finances within a single app, improved financial inclusion in underserved areas, and enhanced security and trust in money transfers.

Yes, NassWallet has integrated with Western Union services allowing you to send and receive money directly through NassWallet.

To activate the Western Union feature as a NassWallet user, you can typically follow these steps:
1. Open NassWallet on your mobile device and log in to your account.
2. Within NassWallet, locate and select the Western Union (WU) option.
3. Provide accurate information and complete the KYC verification process as prompted.
4. Once you have filled in the necessary details, click on "Submit".
5. After submitting your KYC information, please wait for a notification from NassWallet informing you of your KYC verification and activation of the Western Union feature.
6. You will receive a message from NassWallet informing you that your Western Union KYC has been approved or activated.
7. Once the Western Union feature has been activated, you will be able to access and utilize Western Unions services through NassWallet.

Western Union requires customers to fill out the KYC information again as part of their specific regulations and procedures to prevent fraud and comply with anti-money laundering measures.

To send money through Western Union using NassWallet, you can follow these steps:
1. Open NassWallet on your mobile device and log in to your account.
2. Within NassWallet, locate and select the Western Union (WU) option.
3. Choose “SEND MONEY”.
4. To add a new recipient select "Add a New Recipient" if this is your first time sending money, or choose a recipient from the list if you have sent money to multiple individuals before.
5. Fill in the required information of the recipient, such as their full name, contact details, and address. Make sure to double-check the accuracy of the provided information.
6. Once you have completed filling in the recipients information, click "Next" to proceed.
7. After selecting the recipient, you need to choose the delivery method for the money transfer. The options include "Cash Pick up", which allows the recipient to collect the money in person from a Western Union agent, "Direct to Bank Account", which transfers funds directly into the recipients bank account, and "Mobile Money Transfer which sends the money to the recipients mobile wallet. Select the preferred delivery method based on the recipients location and preferences.
8. Fill in any additional details required for the chosen delivery method, such as the recipients bank account number or the pickup location, the amount of money you wish to send, and the currency for the transaction
9. Once you have completed the delivery method section, click on "Next" to proceed.
10. Review all the details of the transaction on the confirmation page. Double-check the recipients information, the amount to be sent, and the delivery method to ensure the accuracy of the information.
11. If everything looks correct, click on "Confirm" to finalize the transaction.
12. Once the transaction has been confirmed, you will receive a confirmation message or receipt with a unique transaction or reference number. Keep this information for future reference or tracking purposes.

To receive money through Western Union using NassWallet, you can follow these steps:
1. Open NassWallet on your mobile device and log in to your account.
2. Within NassWallet, locate and select the Western Union (WU) option.
3. Choose "Receive Money".
4. You will be prompted to fill in the MTCN (Money Transfer Control Number) along with the required information related to the transaction. Enter the MTCN number provided by the sender. This is a unique tracking number for the money transfer.
5. Fill in any additional details requested, such as your full name, contact information, and any other information required for the transaction.
6. Double-check all the provided information for accuracy.
7. Once you have filled in the necessary details, click "Submit" to proceed.
8. Review the transaction details and ensure everything is correct.
9. If everything looks accurate, confirm the transaction by selecting "Confirm".
10. The funds will be credited to your NassWallet account, and you will receive a confirmation message or receipt with the transaction details.

Yes. If you have made a transfer through Western Union on NassWallet, you will be able to track it. NassWallet will provide you with the transaction reference number or a way to monitor the status of your transfer directly within the application. This allows you to keep tabs on the progress of your transfer and ensure its successful completion.

Yes. To cancel a Western Union transfer made through NassWallet, you can contact NassWallet's customer service at +964 750 900 0900. It is advisable to reach out to us as soon as possible to increase the chances of canceling the transfer successfully. We will provide you with further instructions and assist you in the cancellation process.

Yes, you can modify a Western Union transfer through NassWallet but only under certain conditions. If the transfer method is through a Western Union agent, you can modify the name of the receiver. However, it's important to note that modifying other details of the transfer, such as the destination or amount, will not be possible. To make modifications to a Western Union transfer, it is best to contact NassWallet customer service or the Western Union agent directly to inquire about their specific policies and procedures regarding transfer modifications.

To report issues or disputes regarding Western Union transactions while using NassWallet, you can contact NassWallet's customer support through the number +964 750 900 0900. They will assist you in resolving the problem by forwarding your concerns to Western Union and taking the necessary actions based on their policies.

The time for a Western Union transfer to go through can vary, but it is usually processed within minutes to a few business days.

If the recipient does not pick up the money sent through Western Union, the sender can request a refund, excluding any applicable fees, after a certain period of time. However, it's important to note that if the money is not picked up or refunded within approximately 90 days, it may expire. To initiate the refund process, the sender should contact Western Union's customer support and provide the necessary transaction details. The customer support team will guide them through the refund request procedure.

Western Union service might not be available for you for one of those 2 reasons:
1. Your NassWallet app is outdated and needs to be updated.
2.You still have a primary wallet. Western Union is only available for permanent wallets. To change your wallet to a permanent one,you need to visit the nearest NassWallet branch or agent with two of the required documents:
For Iraqis:
- Civil ID or National ID or Passport. (one of those documents)
- Information Card or Supply Card.
For non-Iraqi nationals:
- A copy of a valid passport.
- Residency Card (if he/she is in Kurdistan Region) a support document from (Mukhtar) mention his/her address. (one of those documents).
Refugees:
- Valid passport or UNCHR certificate (one of those documents).
- Residency Card or any supporting document.
Please contact our customer support team in case the service is still unavailable from your side .
Call us: +964 750 900 0900 | 6662
E-mail: [email protected]
Live Chat: via www.nw.iq or inside the NassWallet app

You can reach our customer service team anytime, available 24/7 for contact through the number +964 750 900 0900.